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Net Promoter Score (NPS) survey

The Net Promoter Score fits in one question: "How likely are you to recommend us to a friend, from 0 to 10?". This template asks it, then asks why. Thirty seconds for the respondent, and a metric you can follow over time.

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4 fields · Free to start, no credit card.

Preview

NPS survey

One question, then a few words if you wish. It takes thirty seconds.

What the template contains

  • How likely are you to recommend us to a friend, from 0 to 10? Radio buttons · Required

    Required: eleven buttons from 0 to 10 side by side, the standard NPS question.

  • What is the main reason for your score? Long text

    Optional: the reason for the score, often more useful than the score itself.

  • What could we improve? Long text

    Optional: one thing to improve.

  • Your email, if you would like a reply Email

    Optional: only for respondents who want a reply.

Every field can be renamed, moved, removed or made optional in the editor, and you can add your own.

Computing your NPS

Respondents who give 9 or 10 are promoters, those who give 0 to 6 are detractors, and 7 or 8 are passives. The NPS is the share of promoters minus the share of detractors: it ranges from -100 to +100.

The app does not compute the score: export the responses to CSV and count the ratings in your spreadsheet, one formula is enough. Run the survey at regular intervals to follow the trend.

Going further

Conditional logic asks a different question depending on the score: "What would make it a 10?" for passives, "What disappointed you?" for detractors.

The hidden field, available on a paid plan, can pick up a value passed in the link, such as the product or service being rated.

Personal data: the right habits

  • Keep the email optional: an anonymous survey gets franker answers.
  • If you ask for it, say in a Heading field that it is only used to reply, and how long you keep it.
  • Responses are hosted in France, with OVHcloud.

FAQ

Questions about this template

How is it different from the satisfaction survey?

The satisfaction survey measures several aspects. The NPS measures one thing only, the willingness to recommend, but it is easy to compare over time and across activities.

Does the app compute the NPS?

No, there is no calculated field and no score. Export the responses to CSV: the calculation is a single spreadsheet formula.

Is the template free?

Yes. It only uses fields available on the Free plan, and every question can be edited, moved or deleted.

Start from this template

Edit it in a few minutes, share the link, read the responses in one place. Hosted in France, with OVHcloud.

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