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Satisfaction survey template, ready to send

Five questions, under two minutes: an overall rating, how likely people are to recommend you, what they liked and what could be better. Short enough to get answers, precise enough to know what to change.

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5 fields · Free to start, no credit card.

Preview

Satisfaction survey

A few questions to help us improve. It takes less than two minutes.

What the template contains

  • Overall, how satisfied are you? Radio buttons · Required

    A five-point scale, from Very satisfied to Very dissatisfied, to follow the trend from one survey to the next.

  • How likely are you to recommend us to a friend, from 0 to 10? Radio buttons · Required

    The 0 to 10 recommendation question, shown on a single line: it lets you compute a recommendation score.

  • What did you like most? Long text

    Optional: what people mention unprompted is often worth more than the ratings.

  • What could we improve? Long text

    Optional: the question that brings concrete problems to the surface.

  • Your email, if you would like a reply Email

    Optional, for those who want a reply: otherwise the survey stays anonymous.

Every field can be renamed, moved, removed or made optional in the editor, and you can add your own.

A short survey, answers you can use

The longer a survey, the fewer people finish it. This template asks two closed questions to measure and two open questions to understand. Responses export to CSV: count the ratings in your spreadsheet, or compute your recommendation score (share of 9s and 10s minus share of 0 to 6).

It fits a customer after a service, a member at the end of the season or an attendee after an event: change the wording, and add a dropdown if you want to know which service it is about.

Going further

Conditional logic shows a follow-up question only to dissatisfied respondents, for example "What let you down?". The hidden field, available on a paid plan, can pick up a value passed in the link, such as the name of the course or the session.

Rating fields and Likert scales (several statements rated on the same scale) are available on a paid plan. This template does without them, to stay on the Free plan.

Personal data: the right habits

  • Keep the email address optional: an anonymous satisfaction survey gets franker answers.
  • If you ask for it, say in a Heading field that it is only used to reply, and how long you keep it.
  • Responses are hosted in France, with OVHcloud.

FAQ

Questions about this template

Is the survey anonymous?

Yes, as long as you do not ask who people are: the only personal field, the email, is optional.

Can a score be computed automatically?

Not in the app: there are no calculated fields or scores. Export the responses to CSV and do the maths in your spreadsheet.

Is the template free?

Yes, it only uses fields from the Free plan.

Start from this template

Edit it in a few minutes, share the link, read the responses in one place. Hosted in France, with OVHcloud.

Use this template

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